ShopRecover Privacy Policy

ShopRecover provides customer communication software for automotive repair and service businesses. Participating automotive businesses may use ShopRecover to communicate with their customers regarding vehicle service, appointments, missed calls, and other customer-service matters.

Information We Collect

We may process information such as names, mobile phone numbers, message content, call activity, SMS consent status, consent method and timestamp, opt-out status, and service-related information provided by customers or participating automotive businesses.

How We Use Information

Information is used to provide and operate ShopRecover services, including missed-call follow-ups, customer-requested communications, appointment communications, repair or service updates, customer-service conversations, consent management, and messaging opt-out management.

SMS Consent

Customers may request SMS follow-up through an automated telephone prompt. The previous public web and QR-code consent form is retired and does not enroll customers in messaging.

When telephone opt-in is offered, the caller is presented with an SMS consent disclosure and must affirmatively press 1 to consent before an automated missed-call recovery text is sent through that opt-in flow. If the caller does not provide the requested affirmative consent, ShopRecover does not send the automated missed-call recovery message through that opt-in flow.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Mobile Information and SMS Consent Data

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Information may be disclosed to service providers and technology vendors only as reasonably necessary to provide and operate ShopRecover services, process communications, maintain the platform, prevent fraud or abuse, or comply with applicable legal obligations. These disclosures do not include sharing mobile information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

SMS Messaging

Message frequency varies based on customer interactions with the participating automotive business. Message and data rates may apply. Customers may reply STOP to opt out of SMS messages and may reply HELP for assistance.

Data Retention and Security

We retain information only as reasonably necessary to provide the service, support business operations, maintain consent and messaging records, comply with legal obligations, resolve disputes, and protect the security and integrity of the platform.

Privacy Choices

Customers may opt out of SMS communications at any time by replying STOP. Requests concerning personal information may also be directed to the participating automotive business involved in the communication or to ShopRecover.

Contact

For privacy questions, contact the participating automotive business involved in the communication or ShopRecover at support@getshoprecover.com.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time as the ShopRecover service or applicable requirements change.